Veterans Benefits Information

...online guide to VA benefits

  • Increase font size
  • Default font size
  • Decrease font size
Home News Healthcare Inspection Alleged Quality of Care Issues Captain James A. Lovell Federal Health Care Center, North Chicago, Illinois (3/2/2011)

Healthcare Inspection Alleged Quality of Care Issues Captain James A. Lovell Federal Health Care Center, North Chicago, Illinois (3/2/2011)

E-mail Print PDF
The VA Office of Inspector General (OIG) conducted an inspection to determine the validity of multiple allegations by an anonymous complainant regarding medical education physician trainee (trainee) supervision and the quality of care provided by a physician at the Captain James A. Lovell Federal Health Care Center (the facility) in North Chicago, IL. We substantiated that a trainee worked prior to the contract start date. However, there was no harm to patients and senior managers took appropriate actions to ensure students are scheduled according to their contract. We found that senior mangers did not grant privileges based on documented clinical competence. We also found that the Executive Committee of the Medical Staff meeting minutes did not reflect the rationale used to support the physician’s reprivileging. We could neither confirm nor refute that the physician was not competent to perform or supervise a specific procedure. We did not substantiate that the physician failed to review patient image test results prior to co-signing student report documentation. We did not substantiate that the physician co-signed a report that contained an incorrect diagnosis. We did not substantiate that the physician neglected patient care duties due to lack of a pager and rarely responding to electronic mail and telephone calls. We did not address the allegation of an intimidating work environment due to an ongoing Equal Employment Opportunity investigation. We recommended that the facility senior managers ensure compliance with VHA physician credentialing and privileging requirements.





Read More
 


Did you know?

A veteran’s family must request a United States flag.

A flag is provided at no cost to drape the casket or accompany the urn of a deceased veteran. Generally, the flag is given to the next of kin. Only one flag may be provided per veteran. Upon the request of the family, an “Application for United States Flag for Burial Purposes” (VA Form 21-2008) must be submitted along with a copy of the veteran’s discharge papers. Flags may be obtained from VA regional offices and most U.S. Post Offices.